Frequently Asked Questions

Ordering

How do I place an order?

Choose your tribute, select your colours and any personalisation options, then add the item to your basket and complete checkout.

Can I add a personalised sash message?

Yes, products with a sash option allow you to enter the exact wording you would like printed on the sash.

Can I order a bespoke tribute?

Yes, we specialise in bespoke silk funeral tributes. Please contact us with your wording, colours and any design ideas.

Can I change my order after placing it?

Please contact us as soon as possible. If we have not started making your tribute, we will do our best to help.

Delivery

Do you offer free UK delivery?

Yes, we offer free UK mainland delivery on our handmade silk funeral tributes.

Can I choose a funeral date?

Yes, where available, you can select the funeral date so we know when your tribute is required.

Can you deliver directly to a funeral director?

Yes, we can usually deliver directly to a funeral director. Please provide the full delivery address and any reference details at checkout.

How long does delivery take?

Our tributes are handmade to order, so please allow enough time before the funeral date. If you need something urgently, please contact us before ordering.

Personalisation

Can I choose my own colours?

Yes, many of our tributes can be personalised with your preferred ribbon, flower or inlay colours.

Can I choose the ribbon colour?

Yes, ribbon colours can usually be selected on the product page. If you need a colour not listed, please contact us.

Can I choose the flower colours?

Yes, many designs allow you to choose flower or carnation inlay colours depending on the tribute.

Can you match a specific colour theme?

We will always do our best to match your chosen colour theme as closely as possible using the materials available.

Products

Are your flowers artificial?

Yes, our tributes are made using premium quality silk flowers for a lasting and beautiful finish.

Will my tribute look exactly like the photo?

Flowers may vary slightly from the product image, but we always try our best to create the same overall design and colour style.

Are the letter tributes supplied assembled?

Letter tributes usually arrive pre-attached and are designed to stand securely once the support panels are fitted.

What size are the tributes?

Sizes vary by product. Approximate measurements are shown in each product description.

Care & After Use

How long do silk funeral tributes last?

Silk funeral tributes are designed to last much longer than fresh flowers and can be kept as a lasting keepsake if stored carefully.

Can the tribute be kept after the funeral?

Yes, many families choose to keep silk tributes after the funeral as a remembrance piece.